How to investigate a billing charge from Microsoft

When you see unexpected charges from MSbill.info or bill.ms.net in a monthly statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible. Before seeking further info or help, take these steps to compare the unexpected charges to your Microsoft order history. account microsoft billing payments

1. Sign in to your Microsoft account order history. If you have more than one Microsoft account, sign in to each one to check your order history.
2. Compare your account with the charge in question. It’s possible the unexpected charge was for a subscription or a mistaken purchase by someone in your family.

If you believe someone has acquired your payment info, contact your payment provider to prevent more charges, then change your payment option info in your Microsoft account. Under Payment options, you can also choose to add or remove debit or credit cards, a bank account, or PayPal. You can also redeem Bitcoin and gift codes or cards. 

Refunds and cancellations

If you are seeking a refund for a Microsoft product, please see Returning items you bought from Microsoft for exchange or refund.

If you would like to cancel an order from Microsoft Store, see Cancel an order or pre-order from Microsoft Store.

Get more help

For other billing questions or issues, visit the Microsoft Store help page.

Check your Order history

Sign into your Order history to compare your billing statement with your purchases.

• Your billing statement may include in-app purchases, pre-ordered items, or subscriptions with recurring billing.

• Multiple purchases may be grouped into one charge, even when purchased on different days.

• An order may have been split into multiple shipments or multiple billings.

• A recently cancelled order may still show a pending charge and will disappear after cancellation is processed.

• Charges may appear on your statement several days after the purchases were made.

• Charges can be split between two different payment options, such as credit and gift cards, which results in showing a different amount than the purchase price.

• A second charge for the same item may be a payment authorization hold, and not an actual charge. The hold will disappear after your purchase clears.

• A charge that was previously declined due to insufficient funds, an expired card, or changes to your billing info may be billed by Microsoft later.                       

Check with your family and friends

Someone you know with access to your account, your payment info or a shared device may have bought something without notifying you.

• If you share your device with others, learn how to prevent accidental or unauthorized purchases from Microsoft Store.
• If you have children with their own devices, learn how to require parental approval before they can purchase items, and how to keep track of your child's Microsoft Store purchases.
• If a charge was made without your permission, but not an act of fraud, see Returning items you bought from Microsoft for exchange or refund.

Check the status of your subscriptions

The charges may be for a Microsoft subscription with recurring billing, such as Xbox, Office or OneDrive that you or a family member owns, or for a recent free trial subscription that rolled into a paid subscription.

• To check if you have a subscription with recurring billing, sign in to Services & subscriptions with your Microsoft account, and look for recurring billing information under each subscription.

• If you have multiple Microsoft accounts, sign in to each one to check for subscriptions and billing info.

• For information about third -party subscriptions, contact them directly.

Check all your Microsoft accounts

Your payment method may be associated with a Microsoft account that’s being used on a different device or by another Microsoft service.

• Check the Order history for each Microsoft account that may be using your payment method.

• See how to require a password to prevent unauthorized purchases from Microsoft Store, or require your kids to ask before buying items.

Secure your Microsoft account

Anyone who has access to your Microsoft account and password can buy items using the payment method on your account. Here are some tips to make sure your account is secured:

• Don't allow others to add your credit or debit card to their personal account. Instead, you can give them a gift card to redeem, to prevent access to your payment method in the future.

• Don't share your account password with others, including family and friends.

• Add additional security options to your account, such as two-step verification. Sign in to your Security page to set up this option and learn about other ways to protect your account.

• If you believe that you have unauthorized charges, change your Microsoft account password and contact your bank or card issuer to report potential unauthorized use of your bank, credit or debit card.

       Call 1-856-514-8666 for help and support of account microsoft billing payments.